How to Measure Staff Performance Against KPIs with Smart Workforce
Staff performance plays a key role in corporate growth and development. It is obligatory for an SIA-approved contractor to regularly measure its staff performance against key staff performance indicators. This practice helps contractors identify areas that need further improvement and elevate their workforce standards.
According to the SIA Approved Contractor Scheme (ACS), companies have to demonstrate various steps they have taken to measure, assess, ad improve their staff performance. It involves reviewing staff performance against predefined KPIs as well as collecting feedback from customers. Based on these two assessments, SIA-approved contractors should consolidate results into statistical figures and make data-driven decisions to optimize service delivery.
Some of the KPIs that must be included in staff performance assessment include:
Staff competency requirements: Evaluate whether staff members meet the necessary skills and qualifications needed for their roles.
Training and development levels: Measures the availability and quality of training programs aimed at enhancing staff skills.
Success rates of training and development: Assesses how effective training initiatives are in improving staff capabilities, based on outcomes like certification completion or performance improvements.
Absenteeism and sickness levels: Tracks the frequency of employee absences to identify health-related issues or workplace dissatisfaction.
Accuracy of personnel administration: Reviews the precision of staff-related administrative processes, such as timesheets, attendance records, and personal data management.
Check calls: Measures the effectiveness of scheduled security check-ins to ensure employee safety and task adherence.
Staff turnover and retention: Evaluates the rate at which employees leave the company and the effectiveness of retention strategies.
Communication effectiveness: Assesses how well information flows within the organization, including clarity and responsiveness among staff members.
Punctuality: Assesses how well information flows within the organization, including clarity and responsiveness among staff members.
Employment conditions: Reviews aspects like job contracts, working hours, and employee rights to ensure compliance with standards and staff satisfaction.
Work environment: Measures the quality of the physical and psychological work environment, including factors like safety, comfort, and morale.
Perks and benefits: Evaluates the additional benefits provided to employees, such as health insurance, paid leave, and other incentives that contribute to job satisfaction.
Equal opportunities: Ensures fair treatment for all staff regardless of gender, ethnicity, or background, fostering diversity and inclusion.
Recognition and appraisals: Measures the frequency and quality of employee recognition and appraisal programs, impacting motivation and performance.
Leadership: Assesses the effectiveness of management in providing direction, support, and fostering a positive culture.
Staff involvement in decision-making: Evaluates how much employees are included in decision-making processes, which impacts engagement and empowerment.
Job security: Reviews the stability of employment for staff, affecting morale and long-term employee commitment.
Health and safety conditions: Measures the organization’s compliance with health and safety standards to ensure a secure workplace for all employees.
How to Reach the Achievement Level Required by the SIA-ACS?
To meet the achievement level requirements set by the SIA Approved Contractor Scheme (ACS), applicant organisations should:
Measure their staff performance in terms of competency requirements, service delivery, and training and development levels
Identify major factors behind shortfalls in staff performance
Regularly assess the key aspects of staff activity such as their recruitment needs, staff turnover and retention, and appraisals
Obtain and review feedback from staff and customers for continuous improvement
Take appropriate actions to resolve the issues identified by staff members
Follow action plans where staff performance falls below the target
Compare staff performance with relevant organisations and competitors within or outside the UK security industry
Promote learning and improvement through collaboration and teamwork
Smart Workforce, Ultimate Solution
Get away with all your challenges related to staff performance evaluation. Use Smart Workforce, the next-generation WFM software that can meet your entire workforce management needs.
Smart Workforce offers real-time staff monitoring and performance assessment. The software is powered by advanced productivity management tools that allow managers to review their staff performance against KPIs and meet the achievement level required by the SIA-ACS.
With Smart Workforce, managers can:
Verify staff identity through a GPS-enabled ID verification system
Ensure lone workers’ safety through automated check calls
Make sure the staff members have reached the client site on time
Log employees’ clock-ins and clock-outs for informed decision-making
Communicate with staff members to assess their training and development needs
Closely monitor staff retention and turnover rates
Calculate staff pay rates and work hours in real-time
Provide equal growth opportunities to all staff members without any discrimination
Visualize client coverage to achieve higher satisfaction levels
Save staff employment records, licencing details, timesheets, and similar data for future
Gain real-time insights on shifts currently open, closed, or scheduled for performance optimization
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