How to Measure Staff Performance Against KPIs with Smart Workforce
Staff performance plays a key role in corporate growth and development. It is obligatory for an SIA-approved contractor to regularly measure its staff performance against key staff performance indicators. This practice helps contractors identify areas that need further improvement and elevate their workforce standards.
According to the SIA Approved Contractor Scheme (ACS), companies have to demonstrate various steps they have taken to measure, assess, ad improve their staff performance. It involves reviewing staff performance against predefined KPIs as well as collecting feedback from customers. Based on these two assessments, SIA-approved contractors should consolidate results into statistical figures and make data-driven decisions to optimize service delivery.
Some of the KPIs that must be included in staff performance assessment include:
Staff competency requirements
Training and development levels
Success rates of training and development
Absenteeism and sickness levels
Accuracy of personnel administration
Check calls
Staff turnover and retention
Communication effectiveness
Punctuality
Employment conditions
Work environment
Perks and benefits
Equal opportunities
Recognition and appraisals
Leadership
Staff involvement in decision-making
Job security
Health and safety conditions
How to Reach the Achievement Level Required by the SIA-ACS?
To meet the achievement level requirements set by the SIA Approved Contractor Scheme (ACS), applicant organisations should:
Measure their staff performance in terms of competency requirements, service delivery, and training and development levels
Identify major factors behind shortfalls in staff performance
Regularly assess the key aspects of staff activity such as their recruitment needs, staff turnover and retention, and appraisals
Obtain and review feedback from staff and customers for continuous improvement
Take appropriate actions to resolve the issues identified by staff members
Follow action plans where staff performance falls below the target
Compare staff performance with relevant organisations and competitors within or outside the UK security industry
Promote learning and improvement through collaboration and teamwork
Smart Workforce, Ultimate Solution
Get away with all your challenges related to staff performance evaluation. Use Smart Workforce, the next-generation WFM software that can meet your entire workforce management needs.
Smart Workforce offers real-time staff monitoring and performance assessment. The software is powered by advanced productivity management tools that allow managers to review their staff performance against KPIs and meet the achievement level required by the SIA-ACS.
With Smart Workforce, managers can:
Verify staff identity through a GPS-enabled ID verification system
Ensure lone workers’ safety through automated check calls
Make sure the staff members have reached the client site on time
Log employees’ clock-ins and clock-outs for informed decision-making
Communicate with staff members to assess their training and development needs
Closely monitor staff retention and turnover rates
Calculate staff pay rates and work hours in real-time
Provide equal growth opportunities to all staff members without any discrimination
Visualize client coverage to achieve higher satisfaction levels
Save staff employment records, licencing details, timesheets, and similar data for future
Get real-time insights on shifts currently open, closed, or scheduled for performance optimization
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