Staff management is one of the most crucial aspects of organizational operations. It involves closely monitoring your workforce, identifying potential issues, and sharing regular feedback. Besides, employers have to empower their workers by allowing them to make data-driven decisions for better results.

Over the years, workforce automation technology has attracted the global business community. Even before the arrival of the covid-19 pandemic, many companies were leveraging workforce management solutions. The trend has taken a paradigm shift in the post-pandemic era as businesses moved towards remote and hybrid work environments.

Today, workforce management software systems have become an essential part of enterprise resources management. Businesses across diverse sectors and sizes are leveraging these cloud-based solutions to better manage their teams and achieve their desired results.

Read the below article to learn more about 5 key applications of workforce management solutions.

1. Staff Performance Evaluation

Monitoring your staff performance is a challenging task, particularly if you are managing a remote team. You have to keep an eye on the individual performance of every worker and share real-time feedback for continuous improvement. Besides, seamless communication with employees operating in different areas is also necessary.

Workforce management software empowers managers to evaluate their staff performance and get data-driven insights in real-time. Team leaders can see which employees have reached the client site and started their shifts. Besides, they can access the actual location of teams operating remotely.

Most importantly, these cloud-based solutions also give complete details about employees’ patrolling history. Modern workforce management software have a QR-code-enabled patrolling management feature to track location history of patrolling teams. Based on these insights, managers can identify which areas need further improvement and evaluate their staff performance.

2. Productivity Enhancement

Workforce satisfaction is the ultimate secret to increasing organizational productivity. A happier and satisfied workforce is a valuable asset that drives innovation and contributes to corporate growth. Besides, when your teams are mollified, they become more productive and help you cement your long-term competitive edge over other companies.

In this context, workforce management solutions play key role in keeping your employees happy and satisfied. These software systems offer advanced scheduling and reporting features that keep things transparent between employers and workers. Your employees know their scheduled shifts in advance and calculate their estimated salaries with just one click.

Similarly, employees can show their availability for coming weeks or months and manage their shift requests remotely. This way, WFM software allows them to maintain a healthy work-life balance and give their 100% to achieve the desired goals.

3. Informed Decision-making

As explained earlier, real-time insights are essential to make quick and timely decisions. Managers with access to real-time data about their teams and overall progress are better decision-makers. Moreover, staff performance also depends on actionable insights regarding the number of employees and workload distribution.

Workforce management software provide managers with real-time insights on their dashboard. With just a few clicks, you can check the number of open and closed shifts, scheduled and actual work hours, and calculate estimated expenses. Besides, managers can also forecast their labor and budgets depending on the client’s requirements for coming weeks or months.

Data-driven insights help team leaders make informed decisions and drive workplace efficiency. Managers get better control over their subordinates and take quick actions to overcome potential challenges. Consequently, WFM software contribute to corporate growth and help businesses become more resilient.

4. Driving Workplace Efficiency

Modern workplaces are highly competitive and fast-paced. You have to make quick decisions to stay ahead of your competitors and make your workforce fast and efficient. Otherwise, you won’t be able to cope with upcoming challenges or meet ever-changing needs of your customers.

Hence, automating workforce management operations has become the need of today. The use of cloud-based WFM software enables managers to automate repetitive tasks and focus on key areas such as business development. Besides, automating control room management operations helps team leaders save their precious time and better manager large teams.

With cloud-based solutions, you don’t need contact each worker individually and confirm his/her location. Instead, an IVR-enabled system makes a number of check calls at different intervals and alerts the manager if a call is missed. Moreover, the system asks staff members to confirm their identity by reaching the designated location and uploading their photo.

All these features allow managers to ensure their remote team’s safety and drive workplace efficiency.

5. Automated Payroll Calculations

Finally, tracking the time taken by employees to complete various tasks has two benefits. First, it helps managers effectively distribute the workload according to their staff’s availability and deadline. Secondly, they can track the number of hours each worker spent and calculate payrolls accurately.

Workforce management software makes payroll calculations very easy. With just a few clicks, you can download your daily, weekly, or monthly timesheets of your employees and calculate their salaries. Besides, your team members can also check their workable hours and make sure all stakeholders are on the same page.

Hence, fully-automated WFM solutions eliminate the possibility of error in payroll calculations. Besides, they bring accuracy and help managers save their precious time. Moreover, you can even integrate workforce management software to your preferred payroll tools for extended functionality.


Workforce automation refers to the process of automating staff management operations with the help of fully-automated solutions. The technology drives workplace efficiency and helps companies make their teams more productive and efficient.

The arrival of the post-pandemic era marked in the rise of remote work. Hence, there has been a paradigm shift towards cloud-based workforce management solutions. These cloud-based software offer powerful features to make employees more productive and efficient. Managers can use these solutions to monitor their staff performance, achieve high employee satisfaction, and make data-driven decisions.

Similarly, workforce management software drive workplace efficiency and automate control room management operations. You can calculate the workable hours and employees’ salaries in real-time with just a few clicks.

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