In a recent survey by Fishbowl, nearly 43% of professionals across various organizations admitted that they are using AI tools including ChatGPT to perform their routine tasks. Surprisingly, approximately 70 of those professionals acknowledged that they didn’t inform their bosses about the use of this technology.
Fishbowl’s survey indicates two things. First, ChatGPT and similar AI chatbots have now become an essential part of modern workplaces. Secondly, despite employers’ lack of knowledge, ChatGPT is going to rule organizational operations by making jobs easier. This is why growth-oriented business leaders are now advocating the use of generative AI tools and training their employees to master ChatGPT prompts. Today, professionals across every department are utilizing ChatGPT to do complex tasks in less time and become more productive. And HR is one of those departments where ChatGPT can play an exemplary role.
Let’s explore 5 proven methods that can help HR professionals to overcome common HR challenges and streamline workforce management activities.
ChatGPT Users Worldwide: An Overview
Launched in November 2022 by American AI firm OpenAI, ChatGPT is the most popular app on the internet. In terms of growth, ChatGPT’s numbers are staggering and astonishing.
ChatGPT gained more than one million users in just 5 days, the fastest by any digital app. For instance, Facebook took 10 months to register one million users while Twitter achieved this milestone in 2 years. The previous record for the fastest one million users was held by Instagram, which took 2.5 months to reach this goal.
Not only this, ChatGPT reached 100 million users in just 64 days while Facebook hit that milestone in 4.5 years. Moreover, the number of active users on ChatGPT increased from 100 million in January 2023 to 173 million in April 2023, a remarkable growth in just three months.
Today, the ChatGPT website records nearly 60 million visits every day and nearly 2 billion monthly visits. And these numbers are likely to increase rapidly as the tool continues to inspire millions across the globe.
How can HR Managers Use ChatGPT?
ChatGPT is a powerful AI tool that can make jobs a lot easier for professionals across diverse sectors, including HR. Here’s how HR managers can use ChatGPT to overcome HR-related challenges and achieve their desired objectives:
1. Speedup the Recruitment Process
According to a 2020 annual State of Job Descriptions survey by HRSG, about 65% of HR professionals spend two or more hours writing a job description. The findings also indicated that the average time to screen candidates is 1 week or more.
ChatGPT can significantly speed up the recruitment cycle. Instead of spending weeks or months shortlisting and interviewing candidates, HR managers can select the most qualified professionals in just days.
Similarly, HR managers can use this tool to create job advertisements, detailed job descriptions for different roles, and extract the key skills required for various positions. ChatGPT can also provide HR managers with a list of interview questions to evaluate candidates and make final recommendations.
Given below is a sample of a job description for a junior marketing manager role created by ChatGPT.
2. Train New Employees
The next critical stage after hiring qualified applicants is to provide them with basic and advanced training. HR department is responsible for identifying the training needs of their employees and organize different sessions to fill their skills gaps.
Several companies nowadays are using ChatGPT in employee training and professional development. This AI chatbot can be used to expand knowledge of different domains and troubleshoot common issues. One unique aspect of ChatGPT is that it provides you with your desired information in less time.
Hence, instead of wasting hours on Google searching for relevant websites and information, HR managers can provide their teams with instant access to training materials. Moreover, they can use ChatGPT to create personalized training plans tailored to their staff’s skill sets to boost their productivity.
3. Create and Update HR Policies
HR policies play a critical role in implementing rules and regulations in the workplace. Complying with those rules maintains discipline and promotes equality.
Nevertheless, creating HR policies requires a lot of time and energy. When HR professionals are busy with other tasks, they find it extremely difficult to write lengthy HR policies and updated previous ones. However, ChatGPT can solve their problem.
With this tool, HR managers can write detailed HR policies outlining their organizational requirements. They just need to use the right prompt and include all their essential details to get the type of result they want. It is, therefore, essential for HR professionals to learn how to create the correct ChatGPT prompts to finish their work in minutes.
Here’s an example of a hybrid work policy created by ChatGPT.
4. Create Employee Feedback
Employee feedback forms are a great way to identify areas that need support from the HR department. Without collecting feedback, companies cannot measure engagement levels which are crucial to succeed in today’s highly competitive business landscape.
As far as employee assessment surveys are concerned, they are very subjective and stressful. However, with the right ChatGPT prompts, however, HR professionals can generate clear, concise, and detailed survey questions to make data-driven decisions. Based on the feedback received from these surveys, companies can plan their future strategies and take steps to achieve higher productivity levels.
For instance, given below are 10 questions generated by ChatGPT to collect employee feedback regarding the newly-installed coffee machine at the office.
5. Promote Diversity and Inclusion
A study conducted by Sage in 2023 revealed that 22% of HR leaders considered workplace diversity and inclusion their top priority. Companies that offer equal growth opportunities to their employees without any discrimination show remarkable growth and outperform their competitors.
And when it comes to creating DEI (Diversity, Equity, Inclusion) policies, ChatGPT is the best tool. HR professionals can use this tool to create digestible chunks of their DEI policies and establish a diverse workplace.
Moreover, HR managers can add as many sections as they want to make more comprehensive documents. They can even seek guidance from ChatGPT on how to promote diversity in the workplace and increase employee engagement.
Take a look at the example of the DEI policy created by ChatGPT:
ChatGPT is the world’s fastest-adopted digital tool powered by cutting-edge generative AI technology. This AI chatbot can create high-quality content and human-like responses based on text and image prompts (GPT-4 only).
Professionals and executives across different departments including HR can use ChatGPT to perform their routine tasks in less time. The tool understands users’ queries and produces detailed responses by interpreting their questions. HR managers can use ChatGPT to speed up the recruitment cycle, train new employees, write and update HR policies, create employee assessment forms, and write DEI policies.
Having said that, ChatGPT performs based on the information it’s been fed by users. Hence, make sure to write top-quality prompts as well as proofread the content to give it a human touch.